ONLINE RETURNS / EXCHANGES / STORE CREDIT 

To start your online return / exchange please click here

Opt-in for Redo at checkout for Free Returns / Exchanges / Store Credit.

What is Redo? 

When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange, refund, or store credit for FREE.

If you decide not to buy Redo, you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy. 

To be eligible for refund or exchange: items must be in new condition, unworn, unwashed and all tags attached on every item. Clearance items are not eligible for return or exchange.  Please note: if items smell of perfume, are marked with makeup or deodorant, show signs of wear, or have traces of animal hair they will not be valid for return and no refund will be issued.  Returns and exchanges are accepted 30 days after order date. 

Defects must be reported before items are worn, washed or tags have been removed.

Final Sale Items -- All close-out / final sale items are non-returnable and non-exchangeable. 

*In the event that you receive a damaged or defective item or receive the wrong item please contact us immediately.

**Due to the nature of our business, Large orders exceeding $350 are subject to a 30% restocking fee. 

***We do not offer international return labels, however you can purchase through our returns portal.  In cases of exchanges we would pay for the return shipping.

 

Processing time, refunds, credits

Your refund/credit will be issued within 2-4 business days after your returned item(s) arrives at our Distribution Center and passes Quality Review Inspection. The actual availability of funds is determined by the credit card issuer or your financial institution.

Defective, Damaged or Incorrect items

If an item is defective, damaged or incorrect, please fill out the information on the return form. If the merchandise is deemed defective by our Quality Review team when it arrives back at our distribution center, you won’t be charged shipping for the replacement item.

We suggest that you take a photo of the damage or defect and email it to weborders@ragoshapewear.com. This helps us speed the information to the buyers and manufacturer so we can send a replacement to you while your return is in transit to our Distribution Center.

If we have made an error in your order, for example, sent a size or color that differs from your order, you will not be charged for shipping a replacement item on this order.